Shipping policy

What are the delivery charges and timeframes?

We offer Free standard Delivery ( 2-6 business days within Australia) for order equal to and above $50. We also offer Express Postage for $12.90.

How do I track my order?

When your order has been dispatched by us, you will receive an email containing your unique tracking reference number.  

Where is my item?

If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.

1) Use your Consignment reference number to track your parcel online.

2) Check your confirmation email to ensure your address was entered correctly.

3) Check in your mailbox or under your door for an ‘Item Awaiting Collection’ card from the courier company.

4) Speak to other members of your household to see if they have signed for the item.

5) Check delivery timeframes with the courier company.

If your item is showing on the tracking tool and you are still not able to locate your item, please submit a missing item enquiry with the courier company so they can investigate this further for you.

If the courier company is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable, by The925 hub, for loss or damage.

If your item does not appear on the courier company's tracking tool, please contact us so that we can investigate this further for you.