FAQ
Is your jewellery real silver?
Yes. Our jewellery is 925 sterling silver (92.5% pure silver), stamped 925. Some idols, coins and pooja items are 99.9% fine silver, and the product page always states the purity.
How long does delivery take?
Orders are processed within 1–2 business days (longer during sales and peak periods). Standard shipping Australia-wide takes 3–8 business days, and Express takes 1–3 business days. You will receive a tracking number by email once your order ships.
How much is shipping?
Shipping rates are calculated at checkout based on your address and the shipping method you choose.
Is my order protected in transit?
Yes, eligible orders are protected in transit by Parcel Protect (powered by NTI) at no extra cost to you. Cover applies to orders shipped within Australia, for jewellery items valued up to $500 each, with no excess.
Not covered: items over $500, orders shipped outside Australia, silver coins and bullion, and delays where the parcel is not lost or damaged.
Approved claims are settled with a replacement from our store where it is in stock, or store credit or a refund.
My parcel was lost, damaged or stolen. What do I do?
Report it here: Lost, Damaged or Stolen during delivery?. Have your order number and the email address you used for your purchase ready. You do not need a policy number.
- Delivered but missing: report it within 12 hours of the delivery notification.
- Parcel not arrived: you can lodge a claim 10 days after the last tracking update.
- Damaged: keep the item and all packaging until your claim is settled.
- Stolen: report the theft to the police and keep the report number.
Do you offer any discounts?
Yes. Create an account, sign in, and you get $10 off your first order. We don't run other discounts, so our everyday prices stay fair for everyone.
Can I pick up my order?
Yes. Choose Pickup at checkout to collect from Wales Corner, 227 Collins Street, Melbourne VIC 3000. Pickup orders are usually ready within 24 hours.
Can I return or exchange an item?
We do not accept change-of-mind returns, including ordering the wrong size, so please check our size guide before you buy. If an item arrives faulty, damaged or incorrect, email us within 7 days of delivery with your order number and photos, and we will offer a replacement, repair or refund under Australian Consumer Law.
How do I find my ring or bangle size?
Our size guide shows how to measure at home and converts millimetres to Australian ring sizes.
Can I cancel or change my order?
Orders cannot be cancelled once they have been processed or shipped. If you need to update an order, email info@925hub.com.au straight away and we will help where we can.
How do I care for sterling silver?
Keep your silver dry and store it in a pouch or box away from air. Remove it before swimming, showering or applying perfume, and polish gently with a soft silver cloth. Natural tarnish is normal and easy to clean.
How can I contact you?
Email info@925hub.com.au or visit our contact page.
Still need help? Email info@925hub.com.au or visit our contact page.